Meet Our Team of Dedicated Experts
The strength of Sanur Medical Zone lies in our people. Our team is a unique blend of seasoned medical professionals, luxury hospitality veterans, and local operations experts, all dedicated to providing an unparalleled patient experience. We are committed to the principles of expertise, empathy, and discretion in every interaction.
Ayu Lestari, MBA
Chief Executive Officer
Credentials: MBA, INSEAD; B.A. in Hospitality Management, Cornell University.
Bio: Ayu brings over two decades of leadership experience in the ultra-luxury hospitality sector, having held senior management positions with Aman Resorts and Four Seasons across Southeast Asia. Appointed by our parent, Juara Holding Group, Ayu provides the strategic vision for Sanur Medical Zone, ensuring our services meet the highest global standards of luxury and patient care. Her deep understanding of the discerning international traveler is instrumental in shaping our signature white-glove experience. Ayu is passionate about showcasing Indonesia’s capacity for world-class service on the global stage.
Dr. Budi Santoso, MD, FACC
Chief Medical Liaison
Credentials: MD, Universitas Indonesia; Fellowship in Interventional Cardiology, National University Hospital, Singapore; Fellow of the American College of Cardiology (FACC).
Bio: Dr. Santoso is the clinical heart of our organization. With a distinguished career as a practicing cardiologist in Jakarta’s leading private hospitals, he possesses a profound understanding of the Indonesian healthcare landscape and international clinical best practices. He is responsible for liaising directly with the clinical leadership at Bali International Hospital and other specialist centers within the Sanur Medical Zone. Dr. Santoso reviews patient cases to ensure they are matched with the most appropriate specialists and personally oversees the quality and integrity of all medical information we provide, in line with our editorial standards.
David Chen, MHA
Director of Patient Experience
Credentials: Master of Health Administration (MHA), Columbia University; Certified Patient Experience Professional (CPXP).
Bio: David specializes in the art and science of the patient journey. His career has been focused on international patient services at world-renowned institutions, including Mount Elizabeth Hospital in Singapore and Bumrungrad International Hospital in Thailand. He is responsible for designing and executing every non-clinical aspect of our clients’ experience, from the moment of first contact to their comfortable return home. David’s team manages all logistics, including medical visa facilitation, luxury accommodations, private transport, and personalized concierge services, ensuring a seamless and stress-free experience.
I Gede Wirawan
Head of Bali Operations
Credentials: Certified Tourism Professional (BNSP); 20+ years in Bali Luxury Destination Management.
Bio: A native of Sanur, Gede is our on-the-ground expert, embodying the essence of Balinese hospitality. His extensive network and deep-rooted understanding of local culture, logistics, and service providers are invaluable. Gede manages our entire fleet of vehicles, our team of professional drivers, and our relationships with partner resorts and villas. He is a master problem-solver, ensuring that every transfer is punctual, every request is met with a gracious smile, and every client feels the genuine warmth and security of being cared for by a true local expert.
Continue exploring Sanur Medical Zone:
Our Sanur Medical Zone Service ·
Meet Our Team ·
Editorial Standards ·
Methodology ·
Sustainability ·
Safety & Compliance
Imagine a recovery where the gentle rustle of palm leaves replaces the sterile hum of a hospital, and the intoxicating scent of frangipani blossoms accompanies your path to profound wellness. This is the promise of Sanur Medical Zone, a sanctuary where groundbreaking medical expertise converges with the art of luxury hospitality, redefining what it means to heal.
The Sanur Medical Zone difference: A holistic approach to healing
At Sanur Medical Zone, the journey to wellness transcends conventional medical care, embracing a philosophy where every element contributes to rejuvenation. Our approach is not merely about treating ailments; it’s about restoring balance and vitality within an environment meticulously crafted for peace and comfort. We understand that true healing encompasses the mind, body, and spirit, which is why